Can Alpha Silver Pillowcase be removed or washed?
Alpha’s Silver Pillowcase is fully removable (hidden, super durable zipper). It can be machine washed and tumble dry. :)
Last updated: May 16, 2021 17:03
How is the international shipping cost calculated?
Shipping rates depend on your location + the weight and the size of the product (actual or dimensional weight). In some cases the product is small but heavy, in others the product is light but larger in scale where the dimensional weight is taking place.
Example: The dimensional weight for reward $179 packaging (17 x 20 x 10 inches) is ~ 25lbs (besides the actual product weight being much lighter ~14lbs).
All of our international rates are based on the lowest quotes provided directly from the shipping career. Our packages include a detailed tracking number (door to door), it also guarantees that the backer will receive their order.
When backers pledge for more pillows (2 or more), it spreads the shipping cost and increases the savings. Woohoo!
Last updated: May 16, 2021 17:03
When is Alpha Pillow shipping?
Alpha is expected to ship in September 2021.
Last updated: May 16, 2021 17:03
What are Alpha's dimensions?
Alpha Comes in two sizes:
Standard - 60 x 40 x 14 cm King - 70 x 40 x 14 cm
Last updated: May 16, 2021 17:06
Is Alpha's Silver Fabric lab tested?
We’ve certified and lab tested our pure silver fabrics for its antibacterial effect with highly reputable world class SGS laboratory. Headquartered in the beautiful Geneva, Switzerland (Europe), SGS has over 1300 labs worldwide (web: sgs.com).
We are very excited to share that our antibacterial material has reached 99.9% effectives.
Full Report: https://drive.google.com/file/d/1IxYBZDFb7lOCoEYuPJvRjhlVt5WpmtYG/view
Last updated: May 16, 2021 17:09
Can I order additional pillowcases?
Yes, you will be able to order additional pillowcases as an add-on during the survey, after the campaign has been completed.
Last updated: May 17, 2021 19:10
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.